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Here are three of the many letters that Power Partners’
employees in Athens have received from grateful customers.
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On May 4, we experienced a first in
our Company’s history. Approaching our territory
were at least three major tornadic thunderstorms. The
storms left us with three communities in ruins, two
distribution substations destroyed, miles of distribution
lines in disarray, and numerous distribution transformers
damaged and unstable.
[You] initiated our Alliance’s Emergency Response
Plan…by the time [we had a preliminary count for
needed transformers from the field], the storm had traveled
on to Georgia and struck your area. I understand it
took some effort from many of your employees to make
it to the plant to start our production.
Even with those setbacks…the trucks rolled into
our system with the transformers. This effort resulted
in our being able to provide service to all remaining
homes and businesses within two weeks after experiencing
these storms.
All our customers and we at Empire wish to express our
gratitude for all efforts made by your employees…and
for the tremendous job they did in providing transformers
to us on such a timely basis. YOU ALL MADE A BIG DIFFERENCE.
Mike Palmer
The Empire District Electric Company
Joplin, MO
July 17, 2003
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We called, and you went above and beyond
to deliver! We want to express our sincere gratitude
for the outstanding service that [Power Partners] provided
during Progress Energy Carolina’s power outage
restorations due to the recent ice storm. It was a difficult
time for everyone, but when called upon, you went the
extra mile with the invaluable service that you rendered.
Your efforts went a long way in helping us accomplish
the task of restoring power to our customers as expeditiously
as possible. Progress Energy Service Company has received
many complimentary comments from our customers, and
in turn, we are extending our thanks to you for the
role you played in the recovery process.
We sincerely appreciate the responsiveness and flexibility
that you exhibited during our time of need.
Lou Martin
Progress Energy
Raleigh, NC
February 5, 2003
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Thank you for providing our company with
your service during the ice storm of April 3-5, 2003.
During the storm restoration, I saw an intense team
effort by your personnel in meeting the needs of crews
in the field and the many others working in concert
with those crews. Your timely and professional support
was appreciated.
Please extend my thanks to all of your personnel who
assisted us during this event.
Paul Wilkens
Rochester Gas & Electric
Rochester, NY
April 22, 2003
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